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111-117 Oxford Street, London W1D 2HW
carnivora
am 25.06.2008
I have bought a pair of shoes from Walk (Knightsbridge) for 90 GBP and after just two times the vamp in one of them fell off and the hill got destroyed. I brought the shoes back to the shop, where I had to negotiate a repair, as they wouldn’t exchange it. (“Our shoes are great, we never had complaint before” – I was told!) The staff was supposed to ring me the next day, to tell me when I could come back - which never happened. I was given a business card with wrong (!) phone number, so after a week trying to call the shop I had to go back there. For half an hour, a man who said he was a manager, was trying to find out where my shoes were. Then I was told to come back after 40 minutes, as the shoes were not in the shop. I couldn’t wait so long (I was already late for a meting!) and was promised by the manager that he would post them to my home address. Two weeks later (and several phone calls to the shop) I still don’t have my shoes. The manager claims he posted my shoes, but can’t give me the exact date: ‘on that day’ he keeps saying.
I am extremely disappointed, as the staff was unhelpful and proved not to care about customer.
I will never shop there again and don’t recommend it to anyone else!
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