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10 Clifton Road, London W9 1SZ
playhookie
am 11.05.2008
I was really disappointed on moving back to Maida Vale after 20 years absence that Raouls had gone down the drain. Basically it used to be the best place for any meal when I was little. Now the service is only good when it is empty. I went with my mother the other week and they completely forgot her main course! They brought mine but didn’t question that she didn’t have a plate in front of her. We had to wait about 15 minutes for someone to take notice of me waving my arms around (and saying “excuse me” in a loud voice) to get their attention before we could re-order her dinner, then wait another 20 minutes for it to arrive. The manager came and offered us free puddings, but since we were full after this we didn’t take him up on this offer. Her main course should have automatically been free for this mistake. I have been a few other times and the food is still good, but the lack of English-speaking ability is something which has caused some anxious moments while waiting for our orders to be rectified. Don’t go unless it is empty so that they are able to take your order in a stress-free way.
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